Items that are found in Our Studio will be placed in an accessible basket. We may remove items from the lost and found basket up to once a month and will donate or recycle these items whenever possible.

Our class passes expire after a 90 day period. If an emergency, travel, or other need occurs, students should contact Our studio to discuss a possible extension on the expiration date.

Exceptions:

All private & small group appointments expire within one month of purchase.

7am- 7pm $10 class passes and Pay What You Can class passes expire 3 weeks after purchase.

Students should contact Our studio to discuss their unique situation if a booked class is unattended. Our studio works on a 1:1 basis toward releasing attendance penalties and want to support our students any way that we can.

“Late Cancel” : When a Student cancels a service less than 16 minutes before the start time. Private sessions must be canceled prior to 24 hours in advance.

“No Show”: When a Student does not attend a class and does not cancel. 

Attendance Penalty:

A “Late Cancel” and/ or a “No Show” will render the applied purchase option as inactive.

When two “Late Cancels” and/ or a “No Shows” occur within any 30 day period, there will be an automatic administrative processing fee of $35.

All students will strive to honor and respect others. Inclusion, honesty and regard for others' wellness and our own wellness are to be practiced. 

Feedback and communication is very important for students and Our Studio to be on a path to honor the very best in Our studio community.

Prior to registering for any services we ask all participants to sign the following WOLAD form. Students may access their signed WOLAD forms by logging into their studio profile here, clicking on the “My Profile” icon, and then selecting “Waivers”.

WAIVER OF LIABILITY AND DISCLOSURE FORM

• I understand there is an inherent risk of injury associated with any exercise program—including my voluntary participation in yoga. The yoga, yoga-wall activities, and related activities in which I will participate at West End Yoga Lancaster LLC (“WEY”) will challenge my cardiovascular, respiratory, and musculoskeletal systems in ways associated with the strength, power, agility, flexibility, and breathing. I am aware and understand that the activities involved with yoga are potentially hazardous activities and may cause injury.

• I acknowledge that I have either had a physical examination and have been given permission from my physician to participate in a yoga-based exercise program or that I have decided to participate in such an exercise program voluntarily and without the approval of my physician, and I do hereby assume all responsibility for my participation in any yoga or other activity associated with WEY.

• I certify that I am physically well and suffering from no medical problems, conditions, impairments, diseases, or any other illnesses that would prevent my participation in yoga activities or increase my risk of injury or illness as a result of participating and any exercise or yoga program.

• I, my heirs, successors, assigns, and legal representatives, do hereby waive and release WEY, its teachers and employees, independent contractors, and owners from any and all liability and responsibility from injury, accident, illness, and legal and medical fees sustained now or in the future resulting from my participation in any activity or use of equipment at or associated with WEY’s premises.

• I understand that WEY will provide an area for personal belongings to be held during class, however, I agree that WEY is in no way responsible for the loss or damage of my belongings at any time.

• I acknowledge that I have read this waiver of liability form. I fully understand its terms and conditions, and I understand that I am giving up my right to sue West End Yoga Lancaster LLC, its teachers and employees, independent contractors, and owners. I acknowledge that I am signing this agreement voluntarily, and I intend my signature to be a complete and unconditional release of liability to the greatest extent allowable by law.

Business Policies:

•  I understand and agree to follow the policies of West End Yoga Lancaster LLC. Attendance: I understand that after booking any services I must cancel the booking of classes and events up to 16 minutes before the scheduled start time. I must cancel appointments & private group  sessions prior to 24 hours of the appointment’s scheduled  start time. 

• If an emergency occurs that prevents a Student from canceling their booking on time, the Student should email Our studio within 2 business days to communicate the cancellation need. Our studio reserves the right to make exceptions at any point in time.

• “Late Cancel” : When a Student cancels a class late.

• “No Show”: When a Student does not attend a class and does not cancel. 

• Attendance Penalty: The pass or purchase option for the service will be inactive and is non-refundable. A fee of $35 will be automatically charged to a Student who does not follow the cancellation policy two times within thirty days. 

Studio Community Agreement:

• All students will strive to honor and respect others. Inclusion, honesty and regard for others' wellness and our own wellness are to be practiced. 

• Feedback and communication is very important for students and Our Studio to be on a path to honor the very best in Our studio community.